riseup infodesk

— TERMS & CONDITIONS —

Effective Date: March 2026

Welcome to RiseUp Infodesk, a digital communication and messaging services provider based in Nashik, Maharashtra, India. These Terms and Conditions (“Terms”) govern your access to and use of the services, website, software, messaging platforms, and related solutions provided by RiseUp Infodesk.

By accessing, registering for, or using our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must discontinue use of our services immediately.

1. Introduction

RiseUp Infodesk provides communication technology solutions including WhatsApp Official Business API integration, RCS messaging solutions, automated messaging systems, communication APIs, and digital messaging services for businesses.

These Terms form a legally binding agreement between RiseUp Infodesk and the users or clients (“User”, “Customer”, “You”) who access or utilize our services.

Our services are designed to help businesses communicate with customers efficiently while complying with messaging regulations, privacy standards, and platform policies including those of Meta and telecom providers.

2. Definitions

For the purpose of these Terms:

  • Company refers to RiseUp Infodesk, Nashik, Maharashtra, India.
  • Services refers to messaging solutions, WhatsApp API integration, RCS messaging, automation tools, and communication services offered by the Company.
  • User / Client / Customer refers to any business, individual, or organization using the services.
  • Platform refers to messaging platforms including WhatsApp, RCS, SMS gateways, or other communication services.
  • Content refers to messages, media, text, files, data, or information transmitted through the services.
  • Account refers to the registered account created by a user to access the services.

3. Acceptance of Terms

By using the services provided by RiseUp Infodesk, you confirm that:

  • You have read and understood these Terms.
  • You agree to comply with all applicable laws and regulations in India.
  • You agree to comply with messaging platform policies including Meta Business Messaging Policies and RCS standards.

These Terms apply to all visitors, users, customers, and others who access or use the services.

4. Description of Services

RiseUp Infodesk provides the following services:

  • WhatsApp Official Business API integration
  • Rich Communication Services (RCS) messaging solutions
  • Messaging automation systems
  • Customer communication tools
  • Bulk messaging infrastructure
  • Digital communication APIs
  • Messaging campaign management

The services allow businesses to communicate with their customers through official messaging channels while ensuring compliance with applicable regulations.

RiseUp Infodesk may update, modify, or improve services periodically to enhance performance, security, and regulatory compliance.

5. Eligibility

To use the services provided by RiseUp Infodesk, you must:

  • Be at least 18 years of age
  • Have the legal authority to represent a business or organization
  • Provide accurate and complete information during registration
  • Comply with applicable laws and messaging policies

The Company reserves the right to refuse service to any user who violates these requirements.

6. Account Registration

Users may be required to create an account to access certain services.

During account registration, users must provide:

  • Business name
  • Contact information
  • Email address
  • Phone number
  • Other business verification information

You agree to:

  • Maintain the confidentiality of your account credentials
  • Be responsible for activities conducted through your account
  • Notify the Company immediately if unauthorized access occurs

RiseUp Infodesk is not responsible for any loss resulting from unauthorized use of your account.

7. User Responsibilities

Users agree to use the services responsibly and lawfully.

You agree NOT to use the services to:

  • Send spam or unsolicited messages
  • Send fraudulent or misleading communications
  • Promote illegal products or services
  • Send abusive, offensive, or harmful content
  • Violate Meta or telecom messaging policies
  • Violate Indian laws including IT Act regulations

Users must obtain explicit consent (opt-in) from recipients before sending promotional or automated messages.

Failure to comply may result in account suspension or termination.

8. Payment & Billing Terms

Certain services offered by RiseUp Infodesk may require payment.

Payment terms include:

  • Pricing based on usage, subscription, or messaging volume
  • Payment must be made in advance unless otherwise agreed
  • All fees are non-refundable unless stated otherwise
  • Taxes applicable under Indian law may apply

Failure to make timely payments may result in service suspension.

9. Subscription Renewal & Termination

Subscription services may renew automatically unless canceled.

Users may terminate services by providing written notice to the Company.

RiseUp Infodesk reserves the right to terminate accounts if:

  • Terms are violated
  • Platform policies are violated
  • Fraudulent activities are detected
  • Payments remain unpaid

Upon termination, access to services may be suspended immediately.

10. Use of WhatsApp Official API & RCS

Services provided by RiseUp Infodesk may include integration with messaging platforms such as:

  • WhatsApp Business API (by Meta)
  • RCS messaging platforms
  • Telecom operator messaging systems

Users must comply with:

  • Meta Business Messaging Policies
  • WhatsApp Commerce Policy
  • Telecom regulatory guidelines
  • Data protection regulations

The Company does not control these third-party platforms and cannot guarantee uninterrupted availability.

11. Message Delivery & Compliance Policy

While RiseUp Infodesk provides messaging infrastructure, message delivery depends on several factors including:

  • Recipient network availability
  • Telecom operator filtering
  • Platform policies
  • User device availability

The Company does not guarantee 100% message delivery.

Users are solely responsible for ensuring that their messaging campaigns comply with:

  • Meta policies
  • TRAI regulations
  • Anti-spam laws
  • Privacy regulations

12. Intellectual Property Rights

All intellectual property associated with the services including:

  • Software
  • Branding
  • Website content
  • Documentation
  • System architecture

remain the exclusive property of RiseUp Infodesk.

Users may not:

  • Copy
  • Modify
  • Distribute
  • Reverse engineer
  • Resell the platform

without written permission.

13. Confidentiality

Both parties agree to maintain confidentiality of sensitive business information including:

  • Technical infrastructure
  • Customer data
  • Pricing agreements
  • Internal business processes

Confidential information must not be disclosed without written consent unless required by law.

14. Disclaimer of Warranties

Services are provided “as is” and “as available.”

RiseUp Infodesk does not guarantee:

  • Uninterrupted service
  • Error-free performance
  • Message delivery success
  • Platform availability

Third-party platforms such as WhatsApp and telecom networks may affect service availability.

15. Limitation of Liability

To the maximum extent permitted by Indian law:

RiseUp Infodesk shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits
  • Loss of business data
  • Messaging campaign failures
  • Platform restrictions imposed by third parties

Total liability shall not exceed the amount paid by the customer for services in the preceding billing period.

16. Indemnification

Users agree to indemnify and hold harmless RiseUp Infodesk, its employees, partners, and affiliates from any claims, liabilities, damages, or expenses arising from:

  • Misuse of the services
  • Violation of these Terms
  • Violation of platform policies
  • Violation of applicable laws

17. Governing Law (India)

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts located in Nashik, Maharashtra, India.

18. Changes to Terms

RiseUp Infodesk reserves the right to modify these Terms at any time.

Updated Terms will be published on the official website.

Continued use of services after updates constitutes acceptance of the revised Terms.

19. Contact Information

For any questions regarding these Terms, please contact:

RiseUp Infodesk
Rh.no-1191 Kishor Niwas
Swarbaba Nagar Satpur
Nashik – 422007, Maharashtra, India

Email: salveroshan24@gmail.com
Phone: +91 9623496649